Support

Support for Customers

We value our paying customers, so here are the details of what you get after you pay your money and get your recovered source code:

You can re-submit the same executable at any time, and it will go through the most recent version of the decompiler for no extra cost.
You can ask questions about the source code, and we will answer them. If you have a query we need to follow up, we will pursue it and provide an answer.
You can request the assembly code files, and source code output from the decompiler that has the assembly code address before the line of source code.
Of course, you get full privacy. We will not tell any company of your desire to decompile a program, even if we refuse the job.
Refunds will be issued if the code is appalling, and you felt misled by the sample source code we sent. Refunds will not include Paypal transfer fees if that payment method was used. The Managing Director's decison is final on refunds, in that we will decide if your request is fair. On a positive note, nobody has ever asked for a refund.